Legal

Privacy Policy

Cram Media UK ("we", "us", "our") provides live event video, IMAG and broadcast production services across the North East of England and beyond. This policy explains what personal information we collect through crammedia.uk, why we collect it, how we use and protect it, and the choices and rights you have.

01 — Who We Are

Cram Media UK is a live event video and broadcast production company based in the North East of England, delivering IMAG, live streaming, multi-camera event coverage, music videos, corporate film, post-production and ENG news gathering across the UK. For the purposes of data protection law, Cram Media UK is the data controller for personal information collected through this website.

02 — Information We Collect

We collect information in the following ways:

  • Enquiry form. When you submit a project enquiry, we collect your name, email address, event type and any project details you choose to share (event date, venue size, requirements and similar).
  • Direct contact. If you email or call us directly, we hold the contact details and correspondence you provide.
  • Technical data. Our hosting provider automatically logs standard technical information such as IP address, browser type, device type and pages visited, for security and performance purposes.

We do not knowingly collect payment card details, government ID numbers or other special category data through this website.

03 — How We Use Your Information

We use the information we collect to:

  • Respond to enquiries and provide quotes for production services;
  • Plan, deliver and invoice for events and projects you book with us;
  • Communicate with you about your project, including scheduling and logistics;
  • Maintain the security and proper functioning of our website; and
  • Comply with our legal and accounting obligations.

We do not use your information for automated decision-making or profiling, and we do not sell your personal information to third parties.

05 — Cookies & Third-Party Content

This website embeds video content from YouTube (for example in our Work section). When a YouTube video is loaded, YouTube may set its own cookies and collect data in accordance with Google's privacy policy — this happens independently of Cram Media UK, and we do not control it. We do not currently use our own analytics, advertising or tracking cookies on this site. If that changes, we will update this policy and, where required, ask for your consent first.

06 — Sharing Your Information

We do not sell or rent your personal information. We may share it with:

  • Trusted freelance crew, subcontractors or AV partners engaged to help deliver your event, on a need-to-know basis;
  • Service providers who support our business operations, such as email, hosting and accounting software providers; and
  • Regulators, law enforcement or other third parties where we are required to do so by law.

07 — Data Retention

We keep enquiry and project information for as long as needed to respond to your enquiry, deliver any booked services, and meet our legal and accounting obligations (typically up to seven years for financial records). We periodically review and remove information we no longer need.

08 — Data Security

We take reasonable technical and organisational measures to protect the personal information we hold from loss, misuse or unauthorised access. No method of transmission over the internet is completely secure, so while we strive to protect your data, we cannot guarantee its absolute security.

09 — Your Rights

Under UK data protection law, you have the right to:

  • Ask us for access to the personal information we hold about you;
  • Ask us to correct any inaccurate or incomplete information;
  • Ask us to delete your information, in certain circumstances;
  • Ask us to restrict or object to how we use your information;
  • Ask us to provide a copy of your information in a portable format; and
  • Withdraw consent at any time, where we rely on consent to process your data.

To exercise any of these rights, contact us using the details below. If you're unhappy with how we've handled your information, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

10 — Children's Privacy

Our website and services are intended for business and event-organising audiences and are not directed at children. We do not knowingly collect personal information from children.

11 — Changes To This Policy

We may update this policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We'll post any changes on this page. We encourage you to review this page periodically.

12 — Contact Us

If you have any questions about this policy or how we handle your personal information, please get in touch: